Contact
One address, read by one person. The more specific your message, the faster the reply.
Email
Especially welcome
- Telling us we are wrong. A misremembered rule, an outdated figure, a dead link — all count. A screenshot or the URL you were looking at helps a lot.
- Telling us a rule has changed. When Binance adjusts a tier, a threshold or a product line, you may well see it before we do.
- Telling us your region works differently from what we wrote. Local product availability in particular is something only readers on the ground can correct.
- Telling us a tool computes something wrong. Send the numbers you entered and we can reproduce it.
Things we cannot answer
- What has gone wrong with your account. We cannot see your account and have no access to it — that is a question for the exchange's support.
- Whether a token is worth buying or going to rise. We do not make those judgements.
- Acting on your behalf, holding assets for you, or claiming for you. No, in any form.
One warning
We will never message you first, and we will never ask for a seed phrase, private key, verification code or password. Anyone claiming to work for this site and asking for those is an impostor. Real exchange support does not need them either.
How quickly we reply
Usually within a few working days, with corrections handled first. Anything we fix gets logged in corrections, and the process itself is described in the editorial policy.
For security matters you can also use the contact route in security.txt.